Return & Refund Policy

At Velmora, customer satisfaction is our top priority. We strive to provide premium quality ethnic wear with accurate product descriptions and images. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect
  • The item received is different from the order placed
  • The return request is raised within 7 days of delivery

To be eligible for a return:

  • The product must be unused and unwashed
  • Original tags and packaging must be intact
  • The product should be in original condition

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products purchased during clearance or final sale
  • Customized or altered products
  • Used, washed, or damaged items by customer
  • Products without original packaging or tags

3. Return Process

To initiate a return:

  1. Contact our support team with:
    • Order ID
    • Product images
    • Reason for return
  2. Once approved, our team will provide return instructions.
  3. Customers may be required to ship the product back to our return address.

4. Refund Policy

After receiving and inspecting the returned product:

  • Approved refunds will be processed within 5–7 business days
  • Refunds will be credited to the original payment method
  • Shipping charges are non-refundable unless the error was from our side

5. Exchange Policy

We offer exchanges for:

  • Size issues
  • Damaged products
  • Incorrect item received

Exchange requests are subject to product availability.

6. Cancellation Policy

Orders can only be cancelled before dispatch. Once the order has been shipped, cancellation requests will not be accepted.

7. Damaged or Incorrect Products

If you receive a damaged or wrong product, please contact us within 48 hours of delivery with proper images/videos for quick resolution.

8. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Velmora Support Team
Email: founder.velmora@gmail.com
Phone: +91 8700527790
Website: https://shopvelmora.in/

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