At Velmora, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully to understand our shipping process, timelines, and delivery terms.

1. Order Processing Time

• All orders are processed within 1–3 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Time

Estimated delivery timelines:

Delivery timelines may vary during festivals, sales, or unforeseen courier delays.

3. Shipping Charges

• Free shipping may be available on selected orders or promotional offers.
• Standard shipping charges will be calculated during checkout based on delivery location.

4. Order Tracking

Once your order is shipped:

• You will receive a tracking ID via email or SMS
• Customers can track their orders using the Track Order page on our website

5. Delivery Partners

We work with trusted courier and logistics partners to ensure safe and timely delivery across India.

6. Delayed Deliveries

While we try our best to deliver orders on time, delays may occur due to:

• Weather conditions
• Public holidays
• Courier service disruptions
• High order volumes during sales

Velmora is not liable for delays caused by third-party courier services.

7. Incorrect Address

Customers are requested to provide accurate shipping details. Velmora will not be responsible for failed deliveries due to incorrect or incomplete addresses.

8. International Shipping

Currently, Velmora may offer shipping only within India. International shipping availability may vary and will be updated on the website.

9. Damaged Packages

If the package appears damaged during delivery:

• Do not accept the package if severely damaged
• Contact our support team immediately with photos/videos

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Velmora Support Team
Email: founder.velmora@gmail.com
Phone: +91 8700527790
Website: https://shopvelmora.in/